If you've forgotten your e-Wallet password, follow the steps below to reset it quickly and securely:
Step 1: Contact Customer Support
To reset your e-Wallet password, you will need assistance from our customer support team.
- Phone Number:
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (excluding holidays)
Step 2: Verify Your Identification
When you contact customer support, they will ask you to verify your identity to ensure your account's security. Be prepared to provide necessary details for verification.
Step 3: Receive a Password Reset Confirmation Email
Once your identity is verified, you will receive an email confirming the password reset request.
Step 4: Reset Your e-Wallet Password
After receiving the confirmation email:
1. Open the Suzuverse app.
2. Go to e-Wallet
3. Create a new password for your e-Wallet.