If you make a purchase with Bank transfer and transfer less (Underpaid Purchases) than the correct amount, the order will be pending for 1 days In this time, you can:
A. Transfer the deficit to complete the order within 1 days
1. When check the order detail in your Purchase record, you will see your order is pending.
2. Click on the "⋮" icon -> "Resume" and you will see our bank details along with the deficit amount for you to complete the order. Please transfer the exact amount as we listed in the pop-up.
B. Request for a refund
1. If you do not want to complete the order, click on "Cancel" under the "Resume" button to cancel the order. After that, the button Refund will appear for you to make a refund request.
2. If the order expires because you leave it more than 1 days, you should request for a refund to get back the initial amount that you transferred.
3. To request a refund, please follow this instruction: How to Request a Refund for Overpaid or Underpaid Purchases?