At SUZUVERSE, we strive to provide our customers with the best possible digital products and services. We understand that sometimes issues may arise, and we want to clarify our refund policy to ensure a smooth and transparent experience for our users.
1. No Refund for Successful Purchases
We do not offer refunds for any successful purchases made on SUZUVERSE. Once a purchase is successfully completed, it is considered final, and no refunds will be provided.
Once you have been billed for a month, you will have access to the subscription content for that month, and there will be no refunds for unused portions of the month.
Additionally, it is important to note that subscriptions are non-refundable, and cancellation is the sole option available.
2. Refund for Unexpected Issues or System Problems
We are committed to resolving any unexpected issues or problems that may occur within our system. In the rare event that you encounter such issues leading to a need for a refund, we will conduct a thorough investigation to determine the validity of the refund request.
2.1. Eligibility for Refund
Refunds will be considered in the following circumstances:
- A technical error within our system resulted in an unintended purchase or transaction.
- You were charged incorrectly due to a system glitch or error.
- You encountered a problem that prevented you from accessing or using the purchased digital product or service.
2.2. Refund Process
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer support team at firstname.lastname@example.org within 30 days of the purchase date to initiate the refund request.
- Provide detailed information about the issue you encountered and the reason for your refund request.
- Our support team will conduct a thorough investigation to verify the validity of your request.
2.3. Refund Method
If your refund request is approved, we will issue the refund according to the original payment method:
- If you made the purchase using a credit card, the refund will be processed and credited back to the same credit card.
- If you paid through crypto currency, the refund will be credited back to your SUZUVERSE Wallet.
3. No Shipping Address Required
Since our products and services are digital and do not require physical shipment, we do not collect or store shipping addresses or any physical delivery information.
If you have any questions or need assistance with our refund policy or any other inquiries, please do not hesitate to contact our customer support team at email@example.com. We are here to provide you with excellent customer service and support your SUZUVERSE experience.
Last Updated: September 20, 2023